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Travel Insurance

Travel Assistance Team

  • Multilingual call centre agents highly trained and in charge of managing all assistance services. Always under the supervision of experienced Supervisors.
  • Highly qualified in-house medical team / Doctors specialised in Travel Assistance services.
  •  Administration management specialised in payment, cash-in, invoice settlement and reimbursement.
  •  Network coordinators in charge of monitoring performance of providers and making sure they fulfil service expectations.

Extensive network of medical providers  

 * in house bureau of doctors:

  • Assistance specialists.
  • Body injury evaluation.
  • Cost containment.

* Doctors and nurses specialised in repatriations.

* Correspondent agreements with local assistance companies.

* Agreements and constant relation with.

  • Emergency clinics specialised clinics and major hospitals.
  • Primary assistance centres.
  • Ambulance companies.
  • Air ambulance.
  • Taxis, hotels, airlines, etc.  

* Direct networks: application of preferential rates, discounts and special agreements: 

  • Through our local subsidiaries.
  • Directly through Head Office – agreements with Correspondent Companies.

* Specialist cost control teams: multilingual coordinators, medical staff and administrative unit controlling each medical service provided.                                                                                                                                                                           

Unique standards for providers

 * Strict selection criteria:
  • Good quality of services.
  • Competitive pricing.
  • Must comply with our service standards.
* Regular controlling and auditing:
  • Through cost containment procedures.
  • Direct control on the premises.
* Motivation & Maintenance.                                                                                                   
 
Management of medical cases between Euro Assist & Subsidiaries 
  • Our local subsidiaries closely monitor Medical cases and repatriations in collaboration with the issuing Subsidiary.
  • We guarantee the insured a high-personalizedcare in his own language.
  • Intensify quality controls by checking with the insured all medical moves and making medical contacts with the recipient hospital in case of inter-hospital move.

                                         

                                              

 *IMPROVE THE QUALITY OF ASSISTANCE.

 

 ASSITANCE & TRAVEL INSURANCE.

  • We have developed a wide range of simple, traveller friendly programmes that respond to the changing needs of corporate clients and their customers.
  • Protection from luggage loss or theft, repatriation due to illness, reimbursed fares for missed travel due to unforeseen events and vehicle repair in case of breakdown while travelling, etc.
  •  Programmes easily adapted to market needs and local country conditions.
  • Solutions designed and developed internally by special teams dedicated to managing medicaand assistance services.       

EXAMPLE OF BENEFITS OFFERED

Travel Medical Assistance

In the event of accident or illness Euro Assist shall meet the cost of the hospitalisation expenses, surgical operations, medical fees, nursing expenses and medicines throughout our network of clinics and hospitals.

Transport and repatriation

  • In the event of accident, illness or death, Euro Assist shall meet not only the cost of the repatriation but also all the management, coordination and supervision.

 Coverage for the Companion

In case of Insured´s hospitalization or decease, AFRO ASIAN ASSISTANCE shall cover:  

  •  Round trip for a person accompanying the Insured.
  •  Trip for a person accompanying the deceased.
  •  Accommodation for the companion.
  •  Medical assistance for the companion (the same amount as contracted by the Insured).

      

EXAMPLE OF BENEFITS OFFERED

Extension:

*When the Insured has to extend his/her stay due to medical prescription, the hotel expenses and the return ticket shall be covered.

Luggage:

*Damages due to incidents affecting checked-in luggage and personal effects during transportation shall be covered:
  • In the event of loss, robbery or total or partial destruction (up to agreed limits).
  • Location and delivery of luggage.
  • In the event of a delay in excess of six hours in the delivery of the luggage, the expenses for basic necessities shall be covered (up to agreed limits).

 

 EXAMPLE OF BENEFITS OFFERED

Curtailment

  • Early return of the Insured because of the death of a relative or due to an emergency in his/her habitual place of residence. 

Travel Delay

  • In the event of delay in the departure of the means of transport contracted, Euro Assist shall meet any additional transport, hotel accommodation and board expenses, etc.
  • Compensation for basic expenses in the following cases:

      - Delay in the departure of the flight due to overbooking. Missed flight connections.

 

EXAMPLE OF BENEFITS OFFERED:

Personal Accidents

  • Indemnity in the event of death or permanent disability.

Personal Civil Liability:

  • The bodily and material damages unintentionally caused to third parties for which the Insured may be civilly liable during the period of validity of the policy shall be covered.                    

 

EXAMPLE OF BENEFITS OFFERED:

Additional Travel Services 

* In accordance with the policy conditions, Euro Assist shall cover the following services:

  • Dispatch of substitute executive.                                                        
  • Advance of funds abroad.

 *In the event of loss of passport abroad, Euro Assist shall cover:

  • Travel expenses in order to apply for a new passport.                                        
  •  Accommodation until obtaining a new one.
  • Information on visas and vaccinations.                              
  • Transmission of urgent messages. 
 
 EXAMPLE OF BENEFITS OFFERED:

* Info 24hours – before departing

  • Embassies, consulates, currency.
  • Vaccinations, visas and entry requirements.
  • Health advice for travelers.
  • Telephones, area codes and time zones.
  • Weather.
  • Food, routes, tourist information on destination.
  • Etc.
 
Travel Insurance 
 * Coverage for All over the World
  •  Medical expenses & hospitalization abroad. Up to 50 000$.
  • Transport or repatriation in case of illness or accident.
  • Emergency dental care.                                                                                                  
  • Repatriation of family member travelling with the insured.
  • Repatriation of mortal remains.
  • Travel of one immediate family member to stay with the insured.
  • Stay of one immediate family member to stay with the insured.
  • Advance of bail bond.
  • Advance of funds.Travel Insurance
  • Loss of passport, Driving License, National Identity Card abroad. 
  • Legal Bail. 
  • Provide cash Advance.
  • Compensation for in-flight loss of checked-in baggage.
  • Compensation for delay in the arrival of luggage.                               
  • Location and forwarding of baggage and personal effects.
  • Relay of Urgent Messages.
  • Medical Referral.

 

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